Please note that while our websites have been optimised to work well on most internet connections, some of the PDF files are very large and you may therefore experience a short delay, particularly if you are using a slower internet connection. A description of the display problem you are experiencing with a screenshot if possible.The browser you are using to view the file.The full title of the article including DOI reference if possible.If the problem remains or if you are using another browser please contact our Customer Services team and provide the following details so they can assist: In IE, in the Security Settings dialog box, select Enable under Run ActiveX Controls And Plug-ins, and then click OK.Īfter making these changes, please clear your browsing history and then try again. Deselect Display PDF in Browser, and click OK. In Adobe Reader, choose Edit > Preferences, then select Internet in the list on the left. We advise you to upgrade to the latest version or change the following settings in Internet Explorer and Adobe Reader: The default PDF reader on the system is Adobe Acrobat Adobe Readers browser plugin is suppressed in favor of Acrobats plugin Acrobat.exe is running when the plugin loads Im using Internet Explorers COM automation (from Ruby, but that doesnt really matter) to obtain a reference to the objects AxAcroPDFLib. If you are viewing the PDF directly from our site in a version of the Internet Explorer then there is a known issue with some versions. If you are using the ReadCube Web Reader to view the PDF - which includes articles shared through Springer Nature SharedIt links - please refer to this article on the Read Cube Knowledge Base for the latest information regarding supported web browsers.
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